Why we collect your information
We may collect your information for a number of reasons including to:
- Deliver products or services
- Complete transactions with you or on your behalf
- Improve our service
- Administering your account
- Servicing our relationship with you
- Protect against fraud or theft
- Provide offers that may be of interest or benefit to you.
You are subscribed to our e-mail newsletter as part of any online transaction you conduct with us. So from time to time, we may also use your personal information to send you targeted news, offers and promotions of our products and services. If you do not wish to receive these communications you can opt-out by contacting us.
If you do not wish to provide us with personal information, we may be unable to properly provide you with the products, services, information and/or warranties that you require.
How we collect information
The personal information we collect is in most cases supplied directly by you when you enter your details, place an order, seek a refund, open an account or provide feedback to us on our website or through other contact methods.
By entering your email even with submitting you are ‘opting in’ to our emails. You can unsubscribe at any stage.
We are unable to collect your personal details without you entering them on the site.
Competitions and Newsletters: Regarding competitions or signing up to email newsletters, customers provide us with their contact details. Spanbilt Sheds Direct will collect these details to contact competition winners or to inform customers about promotions. Customers can opt out from receiving this information at any time.
What we collect
We may collect the following information:
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and / or offers
We only use your personal information for limited purposes.
For the exhaustive list of cookies we collect see the ‘List of cookies we collect’ section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address that you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. We do not disclose confidential information about you except as required to provide our services, with your consent or as required or permitted by law.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We have systems and procedures in place to protect your privacy and your information is stored in password protected access controlled secure servers. We are continually upgrading these systems and reviewing our procedures to ensure the highest standard of security is used to protect your personal information.
Notwithstanding the high standards of care we take with security of your personal information, we cannot be held responsible for events arising from unauthorised access to your personal information where we have taken reasonable steps.
How does Spanbiltdirect.com.au protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
Credit Card Details
All credit card payments are processed securely through the PayPal Pay Pro gateway system. Payment by credit card is the fastest way to receive your order as there is no clearance delay. Spanbiltdirect.com.au does not store any credit card information on its servers.
How you can unsubscribe from emails
You can choose to unsubscribe from our email Newsletters service by clicking the “Unsubscribe” link in any Spanbilt Sheds Direct email Newsletter. There is no fee for this.
Third party vendors, including Google, show Spanbilt Sheds Direct ads on sites on the Internet.
You can adjust what Facebook Ads you see by visiting your settings inside of Facebook in your Personal Profile. Alternatively by clicking on the X or drop down action in the right hand corner of an AD and select ‘manage settings”.
A cookie is a small piece of text sent from a web server to your computer, and is used to identify you only by a random number. This information does not personally identify you, but it does tell us that your computer has visited our site, what areas of the website have been browsed and may allow auto-login when you next visit our site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected] .
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [email protected] .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Third Party Contractors
We may, from time to time, engage third party contractors to carry out work for us. Third party contractors are prohibited from using collected personal information about you, except for the specific purpose for which that personal information has been supplied by us to the contractor.
Disclosures Overseas or Cross Border
Some of our third party contractors and service providers may perform certain services overseas and as a result your personal information may be disclosed to a recipient in a foreign country.
For example, we may use a server hosted overseas to store data including your personal information or send emails to our customers. Under privacy laws, we must take reasonable steps, in the circumstances, before personal information is disclosed to an overseas recipient to ensure that the overseas recipient does not breach privacy laws in relation to that information.
This obligation does not apply if you consent to the disclosure of your personal information to an overseas recipient.
By supplying personal information to us, you consent to the disclosure of your personal information to an overseas recipient and agree this obligation does not apply.
Changes to the Policy